I’ve been the Business & Operations Manager at Katie Bell Physio since 2015. My role is all about making sure the clinic runs seamlessly—from overseeing operations and refining internal systems, to supporting our incredible team and ensuring every client experiences a calm, welcoming environment the moment they step through our doors.

At the core of everything I do is a genuine commitment to our values: Empower, Everyone Matters, Authentic, and Exceptional. I work hard to create a culture where both our clients and our team feel supported, respected, and inspired to be their best. Whether it’s leading team development, fine-tuning processes, or elevating the client journey, I strive to deliver excellence in every detail.

“Everyone Matters” isn’t just a value—it’s something I live and breathe each day. It means recognising and celebrating every team member & client, and also paying attention to the little things—because every one thing matters. Even how the towels are rolled in the treatment rooms!!

What I love most is seeing the powerful impact our therapists and instructors have on our clients—helping them move better, feel better, and live better. It’s a privilege to be part of such an exceptional team that works with passion, purpose, and genuine care for one another and our community.